Terms & Conditions

These Terms & Conditions apply to purchases made on phoenixguitars.online (“we”, “us”, “our”).

By using our website or placing an order, you agree to these terms.

Products & Pricing

  • Product descriptions and pricing may change at any time without notice.

  • We aim to display accurate information, but errors may occur. If a pricing or listing error happens, we may cancel the order and refund you.

Orders

  • Orders are confirmed once payment is authorised and you receive an order confirmation.

  • We may refuse or cancel orders at our discretion (for example, suspected fraud or stock errors). If cancelled after payment, you will be refunded.

Payments

We accept payment methods shown at checkout, including card payments via Stripe and any additional methods enabled on the site (e.g., Bitcoin).

Bitcoin Payments (If Selected at Checkout)

  • Bitcoin payments are processed as manual confirmation once received.

  • Orders may remain “on-hold” until the payment is confirmed.

  • Sending via the wrong network or to the wrong address may result in loss of funds. Please follow the checkout instructions carefully.

Shipping

Delivery estimates are provided on our Delivery Information page and at checkout. Delays caused by carriers, customs, or external events are outside our control.

Returns & Refunds

Returns are handled according to our Returns & Refunds policy page.

Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the amount paid for the order

Contact

For support or legal queries: