Privacy Policy

This Privacy Policy explains how Phoenix Guitars (“we”, “us”) collects and uses your information when you use phoenixguitars.online.

What We Collect

When you browse or place an order, we may collect:

  • Name, billing/shipping address

  • Email address and phone number

  • Order details and purchase history

  • Payment status (we do not store full card details)

Payments

Card payments are handled securely by our payment provider(s) (e.g., Stripe). We do not receive or store your full card number.

If Bitcoin is available, we may record:

  • Payment status and transaction reference required to confirm your order

How We Use Your Data

We use your data to:

  • Process orders and provide customer support

  • Send order emails (confirmations, updates)

  • Prevent fraud and keep the site secure

  • Comply with legal obligations

Cookies

We use cookies to:

  • Keep items in your cart

  • Support login/session functionality

  • Improve site performance and analytics

You can disable cookies in your browser, but some features may not work properly.

Data Sharing

We only share data when necessary to run the store, such as:

  • Delivery carriers

  • Payment processors

  • Website/hosting and security services

We do not sell your personal information.

Data Retention

We keep order and account records for as long as needed for:

  • Customer service

  • Tax/legal compliance

  • Fraud prevention

Your Rights

Depending on your location, you may have the right to:

  • Request access to your data

  • Request correction or deletion

  • Object to certain processing

To request changes, email: sales@phoenixguitars.online

Contact

If you have privacy questions: