Delivery Information
We ship orders quickly and securely, with tracking provided where available.
Processing Times
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Orders are typically processed within 1–2 business days.
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During busy periods, processing may take slightly longer.
Delivery Times (Estimated)
Delivery times depend on your location and the shipping service selected at checkout:
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UK: 1–3 business days
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Europe: 3–7 business days
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International: 5–14 business days
These are estimates and can be affected by customs, weather, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on:
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Delivery address
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Package weight/size
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Selected shipping method
Tracking
If tracking is included with your shipping option, you will receive:
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A confirmation email with tracking details
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Tracking updates through the carrier
Incorrect Address
Please double-check your address at checkout. If an order is returned due to an incorrect address, we can re-ship it once the correct address is confirmed (additional shipping charges may apply).
Damaged or Missing Items
If your order arrives damaged or something is missing, contact us within 48 hours of delivery:
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Email: sales@phoenixguitars.online
Include your order number and clear photos of the packaging and item(s).
Contact
For shipping questions:
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Email: sales@phoenixguitars.online